Terms & Conditions

Home & Love - homeandlove.co.uk WEBSITE

Introduction:

By accessing and using this Website, or placing an order through it, you are indicating your acceptance to be bound by these terms and conditions. If you do not agree with these terms, you should refrain from using or accessing this Website. Our aim is to provide you with the best possible service, and for that, it's essential for both parties to understand their commitments and responsibilities. Please take a moment to familiarise yourself with the following terms.

Definitions:

  • "Conditions": Refers to the terms and conditions outlined here.
  • "Product": Represents an item showcased for sale on this website.
  • "Product Description": Refers to the section of the website detailing specific terms and conditions related to an individual product.
  • "Users": Denotes all visitors and users of this website.
  • "Personal Information": Pertains to the details you provide during registration.
  • "We/us": Represents Home & Love Ltd.
  • "Website": Refers to the online platform found at homeandlove.co.uk or any subsequent URL that might replace it.
  • "Cookies": Small text files that our website uses to store details about your browsing session and to recognise your device.
  • "United Kingdom": Encompasses England, Wales, Scotland, Northern Ireland, and the Channel Islands.
  • "You": Refers to any individual accessing or using this website.

 

General:

Intellectual Property & Usage Rights:

All copyrights, trademarks, and other intellectual property rights related to the material or content provided as part of this website belong to us or our licensors. We grant you permission to use this material strictly for personal, non-commercial purposes. This means you may download material and content to one computer hard drive if required for a purchase. Any other utilisation of the website's material and content is strictly forbidden. You commit not to copy, reproduce, transmit, publish, display, distribute, exploit commercially, or create derivative works from such material and content. Additionally, you agree not to assist or enable others in doing so.

 

Orders:

At Home & Love, we prioritise the security of your order and payment details. We employ reasonable measures to protect this information. However, unless there's proven negligence on our part, we cannot be held responsible for any loss you might experience due to unauthorised third-party access to your data during website access or order placement. Please note that for security reasons, your order details won't be accessible online. Rest assured, Home & Love Ltd treats all such data with utmost confidentiality, as outlined in our Privacy Policy.

 

Copyright:

All elements of this Site, including its design, text, graphics, and the selection and arrangement thereof, are the exclusive property of homeandlove.co.uk, unless otherwise noted. All rights reserved. You are permitted to electronically copy and print hard copies of portions of this Site solely for personal use, such as gathering information or placing an order. Any other use, including but not limited to reproduction, modification, distribution, or replication, without the prior written consent of homeandlove.co.uk, is strictly prohibited.

 

Deposits:

Should you opt to pay a deposit for your order, please be informed that this deposit becomes non-refundable if you decide to cancel your order or return the product later. However, if Home & Love cancels your order due to product unavailability or errors in pricing or offers, your deposit will be refunded in full.

 

Discount Codes:

Each discount code can be used once per customer, per order. Orders attempting to combine multiple coupon codes to avail a larger discount will be cancelled and the amount paid will be refunded. The provision and duration of discount codes are at the sole discretion of Home & Love. We reserve the right to withdraw or modify any special offer or discount code without prior notice.

 

Alterations:

Should you request alterations to your order, be aware that additional charges may apply. These charges will be determined based on the nature and extent of the alterations requested.

 

Legal Compliance:

Our website is designed for legitimate purposes, and we expect you to use it in a lawful manner. By accessing and using this website, you commit to adhering to all relevant laws, statutes, and regulations. This includes any transactions made on or facilitated by the website.

 

Limitation of Liability:

At Home & Love, we strive to ensure the accuracy of the information presented on our website. However, we cannot guarantee its complete accuracy. The website is offered "as is" and "as available", without any explicit or implicit endorsement. We do not provide any warranties, be they explicit or implicit, regarding the website or any transactions that might occur on or through it. This includes, but is not limited to, warranties of non-infringement, compatibility, security, accuracy, or completeness. We cannot assure uninterrupted, timely, error-free service, nor can we guarantee that any defects will be rectified, or that the website or its server are devoid of viruses or other potential issues. We cannot be held accountable for any loss of content or material you upload or transmit through the website. To the maximum extent allowed by law, we renounce all product warranties. This does not compromise your legal rights as a consumer or your rights to cancel a contract. We will not be held liable for:

  • Economic losses, including but not limited to loss of revenue, profit, contracts, business, or anticipated savings.
  • Loss of goodwill or reputation.
  • Any indirect or consequential losses arising from or related to the terms and conditions.

However, nothing in these terms and conditions limits our liability for death or personal injury caused by our negligence or that of our employees, agents, or representatives.

 

Severance:

Should any provision of these terms and conditions be deemed unlawful, void, or unenforceable for any reason, that provision will be considered separate from the remaining terms and will not impact their validity or enforceability.

 

Waiver:

Any failure on our part to enforce a provision does not constitute a waiver of our right to enforce the same provision in the future or any other provision.

 

Survival:

Each clause in these terms and conditions is to be interpreted as independently applicable and enduring, even if one or more provisions are deemed inapplicable or unenforceable under certain circumstances.

 

Entire Agreement:

The terms and conditions outlined here define the entirety of our agreement with you. For any modifications to be valid, they must be documented in writing and endorsed by both Home & Love and you. This approach ensures clarity regarding our mutual expectations and responsibilities. By accepting these terms, you acknowledge that you haven't depended on any statements or representations other than those explicitly included in these conditions. You also understand that, unless a representation is explicitly stated as a term here, you won't have any legal recourse regarding it. These terms and conditions do not affect your statutory rights. Importantly, nothing in this section will limit or exclude our responsibility for any misrepresentation, whether fraudulent or negligent, even if it hasn't been specified as a term in these conditions.

 

Governing Law:

These terms and conditions are governed by the laws of England. By agreeing to these terms, you irrevocably grant exclusive jurisdiction to the courts of England for any disputes arising from or related to these conditions.

 

Contact Information:

Home & Love Ltd., Unit 17A 517 Leeds Rd, Huddersfield, HD2 1YJ


Purchase of Products:

Before Delivery:

When ordering furniture from our website, it's essential that you inform us of any potential delivery challenges related to your property. This information should be clearly provided during our online checkout process or sent in writing to hello@homeandlove.co.uk, referencing your order number and billing postcode. Please ensure a clear path to the desired room for the furniture. Any costs arising from facilitating delivery, such as removing doors or windows, will not be borne by Home & Love. Our delivery responsibility extends only to your front door.

While we always aim to provide accurate delivery and lead times, we cannot be held accountable for any losses resulting from reasonable delays or unforeseen circumstances beyond our control. If, due to access issues or missed delivery appointments, a furniture piece cannot be delivered, it remains the customer's property. Any subsequent delivery attempts by Home & Love will incur a delivery fee.

 

Post Delivery (Guarantee):

Some of our products are covered by a guarantee. If the product is covered by a guarantee, the length of the guarantee will be specified in the products description . This guarantee does not cover defects, faults, or damages resulting from general wear and tear or misuse. Misuse includes not adhering to care guidelines provided by us or available on www.homeandlove.co.uk. Should you notice any defect, please contact the store of purchase or our dedicated service department at 0330 043 0008 promptly. This guarantee is applicable only for domestic purchases within Mainland U.K. and does not affect your statutory rights.

Upon delivery, we ask that you inspect your purchased goods thoroughly and sign a dispatch note confirming the receipt of the items in good condition. If you identify any defect in your furniture, please note it on the dispatch note or inform us in writing as soon as possible. If the defect falls under our guarantee, we will either repair the item or, at our discretion, provide a replacement.

If you report defect within the specified time frame and our inspection confirms it's covered by our guarantee, we'll take necessary actions to rectify the issue to your satisfaction. If, after providing a replacement once, we're unable to meet your expectations due to faulty items, we reserve the right to collect the faulty goods, refund any due amounts, and consider the order cancelled.

Goods not fully paid for before delivery remain the property of Home & Love Ltd until full payment is received.

 

Orders:

At Home & Love, we prioritise the security of your order and payment details. We employ reasonable measures to protect this information. However, unless there's proven negligence on our part, we cannot be held responsible for any loss you might experience due to unauthorised third-party access to your data during website access or order placement. Please note that for security reasons, your order details won't be accessible online. Rest assured, Home & Love Ltd treats all such data with utmost confidentiality, as outlined in our Privacy Policy.

 

Contract Formation and Electronic Transactions:

The process to establish a contract between you and Home & Love involves the following steps:

  • Order Placement: You initiate an order for your desired products on our website by clicking the 'confirm order' button upon completing the checkout process. Our website provides clear instructions to guide you through this ordering process.
  • Order Acknowledgement: After placing your order, you will receive an email from us acknowledging the details of the products you've selected. It's important to note that this email serves as an acknowledgement and does not confirm the acceptance of your order by Home & Love.
  • Despatch Confirmation: Once your product is ready and leaves our warehouse, we will send you a despatch confirmation email.
  • Order Acceptance & Contract Completion: The contract between you and Home & Love is deemed complete when the products you ordered are dispatched. If for any reason we do not accept your order or you cancel it in line with our terms and conditions, the contract will not be completed.

Your order might not be accepted due to several reasons, including but not limited to:

  • The product you selected being out of stock.
  • Our inability to secure authorisation for your payment.
  • Identification of an error in the product's pricing or description on our website.
  • You not fulfilling the criteria required to place an order as stipulated in our primary Terms & Conditions.

All contracts will be finalised in English.

Product Descriptions:

Every product available for purchase on our website comes with its unique product description. This description provides additional specific details related to the product, including but not limited to, estimated delivery times and after-sales services. At Home & Love, we exercise due diligence to ensure that all product details, descriptions, and prices displayed on our website are accurate when the information is input into our system. Please note that product images are for illustrative purposes only and might not represent the exact appearance or specifications of the actual product. If there is an error in our product details, descriptions or prices, we reserve the right to amend the details at any time without notice.

 

Bespoke Made-to-Order Beds:

  • Customisation: All bespoke beds are made according to the specifications provided by the customer at the time of order. It's the customer's responsibility to ensure all details, including size, fabric, colour, and design, are accurate.
  • Lead Time: Due to the custom nature of the product, lead times for bespoke beds may vary. We will provide an estimated delivery date, but this is an estimate and not a guarantee.
  • Cancellations & Returns: Given the custom nature of bespoke beds, cancellations or changes to the order can only be made within 24 hours of placing the order. After this period, we cannot accept cancellations or offer refunds. Returns are not accepted unless the product is faulty or not as described.
  • Warranty: We ensure the highest quality craftsmanship and provide a warranty for bespoke bed for a period of one year. Any issues arising from wear and tear or misuse are not covered.

 

Special Order Tiles / Bathroom Products:

  • Ordering: Special order tiles are not regularly stocked and are ordered specifically for the customer. It's essential to order a sufficient quantity, considering potential breakages or future replacements, as shade variations might occur between batches.
  • Lead Time & Deliver: Delivery times for special order tiles can vary. An estimated delivery date will be provided upon order confirmation. Tiles and bathroom products may be delivered on a pallet and left kerbside. Please ensure you make arrangements to avoid issues upon delivery.
  • Cancellations & Returns: Cancellations for special order tiles can only be made within 24 hours of placing the order. After this period, cancellations may incur a restocking fee. Returns are only accepted in the case of faulty or damaged tiles and must be reported within a specified period after delivery.
  • Shade Variations: Due to the nature of tiles, slight shade variations might occur. It's recommended to mix tiles from different boxes during setting to achieve a natural blend.
  • Installation: It's the customer's responsibility to ensure that the tiles are suitable for the intended area and that they are installed correctly. We are not responsible for issues arising from incorrect installation.
  • Warranty: The warranty for special order tiles might differ from other products. It typically covers manufacturing defects but not issues arising from installation or wear and tear.

 

Payment:

All product prices listed on our website are inclusive of VAT (if applicable) at the prevailing rates. The prices are accurate at the time of being entered into our system. The total amount for your order will be the sum of the product prices you've selected, along with any applicable delivery charges, as detailed in the delivery section of our website.

You can make payments using any of the methods highlighted in the payment section of our website. Your payment will be processed and deducted from your account upon placing the order. It's essential to note that all products ordered from our website must be paid for in full prior to delivery.

By making a payment, you confirm that the credit or debit card being used belongs to you. All credit and debit card transactions are subject to validation checks and authorisation by the card's issuing entity. In the event that your card issuer refuses or fails to authorise the payment to Home & Love for any reason, we will not be held responsible for any ensuing delays or non-delivery of your order.

 

Refusal of Transaction:

Home & Love maintains the right to withdraw any products from our website or modify any content or materials on the site at our discretion. We may also choose not to process a transaction or decline to offer services to anyone for any reason at any given time. We are not obligated to provide an explanation for such actions and will not be held accountable to you or any third party for decisions such as removing a product from our website, editing content, declining a transaction, or suspending any transaction after its initiation.

 

Eligibility for Purchase:

To lawfully purchase products from our website and enter into contracts under English law, you must:

  • Registration: Provide accurate details during registration, including your genuine name, contact number, email address, payment information, and any other necessary details.
  • Age: Be at least 18 years old.
  • Delivery Address: Provide a valid delivery address within the United Kingdom. We do not deliver to PO box addresses, hotels, or temporary accommodations.

When you express interest in purchasing a product, you grant us permission to gather and share information about you, including any updated details, from or with third parties. This might involve details like your credit or debit card number or credit reports. The purpose of this is to confirm your identity, validate your credit card, secure an initial credit card authorisation, and approve individual purchase transactions.

 

Indemnity:

By using this website, you commit to indemnify, defend, and hold harmless Home & Love, including our officers, directors, employees, agents, and suppliers, from any claims, liabilities, damages, losses, costs, and expenses, including reasonable legal fees. These might arise from any violation of the Conditions by you or any other liabilities stemming from your use of this Website. This also extends to any use of the Website by individuals accessing it using your shopping account and/or your Personal Information.

 

Website Content:

From time to time, we may update our Website, which could involve editing or removing certain content. These changes can occur on any section of the site. While we strive to ensure that all content on our Website is accurate and current, we cannot guarantee its complete accuracy. As such, Home & Love is not liable for any errors, omissions, or any consequences arising from content inaccuracies.

Promotions:

Regarding our ongoing product pricing and promotions, please be aware of the following:

——PROMO EXPIRY DATES ——

 

Social & Giveaways:

Sharing Your Photography and Content:

We're always thrilled to see the innovative ways our customers incorporate Home & Love products into their spaces. Sharing these moments not only inspires us but also our community!

If you post content showcasing a Home & Love product, we might reach out to ask for permission to feature it on our platforms.

By giving us the green light to share your content, you're agreeing to the following terms:

  • You confirm that the content is your original work, granting Home & Love an unrestricted, irrevocable, royalty-free license to use it across our promotional channels.
  • This includes, but isn't limited to, platforms like social media, emails, videos, blog posts, catalogues, and digital displays. This applies to both Home & Love's direct channels and those managed by third parties.
  • While we aim to give credit where it's due, by tagging you or mentioning you in the caption, the exact format might vary.

We eagerly await more of your home inspiration!

Giveaways and Competitions:

  • The prize is exactly as described. It cannot be sold, swapped for cash, goods, or services, and is non-transferable.
  • Each participant is limited to one entry.
  • There's no need to make a purchase to enter, and you won't have to show any proof of purchase.
  • The giveaway is open to UK residents who are at least 18 years old, with the exception of Home & Love employees, their relatives, and any affiliated agency or partner staff.
  • The organisers hold the right to modify, extend, or withdraw the giveaway (or any part of it) without prior notice or compensation, especially if unforeseen circumstances dictate such actions.